Delivery
Here at Vinyl Dreams, we strive to provide efficient and reliable delivery services. Here are the basics of our delivery policy:
- Shipping Methods: We use PackLink to calculate and send our parcels.
- Delivery Timeframes: The estimated delivery time depends on factors such as the shipping method selected, your location, and product availability. We aim to deliver your order within the shortest possible time frame.
- Tracking Orders: Once your order is processed and shipped, you will receive a tracking number via email or SMS. This allows you to track the status of your delivery online.
- Delivery Charges: Shipping costs are calculated based on the following factors, weight of the package, destination, and selected shipping method. These charges will be clearly displayed at the checkout before you confirm your purchase.
- International Shipping: We offer international shipping to many countries. Please note that additional customs duties or taxes may apply, depending on your country’s regulations.
- Delivery Address: Please ensure that your delivery address is accurate and complete to avoid any delays or issues with delivery.
- Delivery Notifications: We’ll keep you informed about the status of your order via email or SMS, including confirmation of shipment and estimated delivery dates.
- Delivery Partners: We work with reputable shipping carriers to ensure safe and timely delivery of your orders.
Warranty – Returns
Our products are backed by a warranty to ensure your satisfaction and peace of mind. We offer a hassle-free 30-day return policy for your peace of mind. Here’s a quick overview:
- Duration: You have 30 days from the date of purchase to return the product for a full refund or exchange.
- Conditions: We guarantee our products to be free from defects which stops you from enjoying you music experience., in its must one returned in its original packaging, and in resalable condition to qualify for a return.
- Process: Simply contact our customer service team within the 30-day period to initiate the return process. We’ll provide you with instructions on how to return the item.
support@vinyldreams.co.uk - Refund or Exchange: Once we receive the returned item and verify its condition, you can choose either a full refund or an exchange for another product of equal value.
- Unwanted Item
If there are no defects and the buyer would like to return the item, the buyer to pay for the return costs and the refund will not include the original postage cost, refund will be for item only.
Condition
We search high and low to source the perfect vinyl records.
- Every record is carefully selected for its quality, ensuring an exceptional listening experience for music enthusiasts like you. Our dedicated team meticulously cleans and restores each vinyl, preserving its original sound and charm.
- With our commitment to excellence, you can indulge in the rich, authentic sound of vinyl with confidence and enjoyment.
- Click Here to see record and cover grading
